Recently, we have been engaging with a customer to unravel their Lync 2013 Enterprise Voice. Over the years, they have had to “work around” several different carrier situations and voice…
Read More
During one of our recent Lync 2013 installations, the customer needed Call Pickup Groups. The basic premise of which is that users have a “group” and if they hear another phone…
There have been many blogs on this subject hit the Twitter #lync and #skype4b community. The following are some of the main points we’ve been sharing with our customers about…
We recently ran across an interesting issue with a customer. They are currently divesting from another large healthcare company and they have contracted with us to build their entire net-new…
That’s not the right question. A better question is which device is best – for you? You see, there are a bajillion choices when it comes to finding the right…
Recently I wrote about an internal Lync Server CMS replication issue we were experiencing. While we were fixing that issue, we also had a report come in that our Response…
Recently, I ended up troubleshooting Lync CMS replication in our internal environment. We tried many different things to resolve the issue, but ultimately, it came down to some broken pieces…
Let’s start here: It’s not your fault. No, really. You were unfortunately misdirected for a number of years and now you’re “stuck” with a .local domain. This has been “fine…
We had an issue recently with a customer using Server 2013 on premise and Office 365 for unified messaging (voicemail and auto attendants). One morning we got a call that the UM…
This week we had a strange customer issue. We were migrating a customer from one building to another, one Windows Active Domain to another, and an old antiquated phone system…
Last week, Gartner released its yearly Magic Quadrant for Unified Communications (UC) report with Microsoft as one of the industry leaders. The Gartner Magic Quadrant is a graphical competitive positioning of four types…
Recently I had a customer contact us with a unique request. There is a lady in a nursing home who is convinced that an employee at his company is their…