Glossary: MSP Key Terms

In this guide, we break down common Managed IT terms in plain language—no jargon, no fluff—so you can confidently understand and navigate MSP conversations. Whether you’re a business leader, IT pro, or just tired of pretending to understand tech talk, this glossary is here to help.

Technology moves fast, and keeping up with all the industry jargon can feel like a full-time job. But now that you’ve got this glossary in your back pocket, you’re one step ahead of the game. Whether you’re working with an MSP, leading an IT team, or just trying to make sense of all the buzzwords, understanding these key terms can help you make smarter decisions and have more productive conversations. And if you ever come across a new acronym that makes you scratch your head—don’t worry, we’ve all been there. Just reach out, and we’ll help you decode it!