Answers You Can Count On

Frequently Asked Questions

Got questions? We’ve got clear, concise answers to help you navigate your IT needs, services, and support, all in one place.

Signs you need managed IT services:

  • Your IT staff is overworked or understaffed
  • Critical projects keep getting delayed
  • Frequent technology issues and downtime
  • Reactive approach to IT problems instead of proactive prevention
  • Unclear technology invoices with hidden fees
  • Concerns about data security and device protection

If technology is working against you instead of for you, Mirazon’s managed IT services can help transform your IT from a burden into a business advantage. 

Staff Certifications:

  • CISSP, C|CISO
  • CompTIA Net+, CompTIA Sec+
  • VMCA, VMCE
  • MCSE, MCSA
  • Microsoft Certified Systems Engineers and Trainers
  • RUCKUS and Veeam technical certifications

Key Partnerships: Microsoft, Dell, RUCKUS, CrowdStrike, Fortinet, Veeam, Citrix, and more. View our full partner list.

Mirazon operates under clearly defined internal Service-Level Agreements for our managed services clients only. Our internal SLAs address items such as response times to ensure our team understands what is expected and we managed those expectations. These range from emergency response to next scheduled visit.

We customize recommendations based on your specific business needs. Our trusted solutions include:

  • Hardware: Dell computers and RUCKUS networking equipment
  • Software: Microsoft 365, Veeam, Object First, CrowdStrike, Adlumin

Core Specializations:

  • Microsoft Stack: Exchange, EntraID, Teams, Azure, Office 365
  • Virtualization: VMware, Citrix, HyperV
  • Security: Fortinet, CrowdStrike, Adlumin
  • Data Protection: Veeam
  • Data Management: Aparavi for AI preparation and data scanning

We bring decades of experience in:

  • Manufacturing
  • Construction
  • Education
  • Professional Services (insurance, legal, HR)
  • Nonprofits
  • Local Governments 

Our team understands industry-specific compliance requirements and security best practices. Learn more about our industry expertise.

Managed IT services provide proactive, outsourced technology management including:

  • 24/7 infrastructure monitoring
  • Cybersecurity protection
  • Help desk support
  • Cloud management
  • Backup and disaster recovery
  • Compliance support

Key Benefits:

  • Shift from reactive break-fix to strategic IT
  • Reduce operational costs
  • Enhanced security and compliance
  • Peace of mind with updated, supported technology

Explore our comprehensive IT solutions.

Managed Services Clients:

  • Continuous monitoring and alerting
  • Dedicated support: 7:30 AM – 6:00 PM
  • Emergency after-hour on-call support

Non-Managed Clients:

  • Emergency after-hours support available
  • Call 502-240-0404 for urgent assistance

If you are actively experiencing a cyberthreat such as ransomware, please call us immediately.

Cloud Benefits:

  • Scalability and flexibility
  • Remote access capabilities
  • Cost optimization
  • Enhanced backup and recovery

However, not all workloads belong in the cloud. We conduct comprehensive assessments to determine the right approach—often a hybrid model combining cloud and on-premise solutions provides the optimal balance.

Having reliable Wi-Fi performance is essential to keeping your business operating efficiently. Our approach includes:

  • Predictive surveys and heatmapping
  • Identifying barriers and dead zones
  • Hardware assessment and upgrade recommendations
  • Specialized expertise for complex environments (warehouses, multi-floor buildings)

Note: While we optimize your network infrastructure, we don’t provide internet service—we help you select the best ISP for your needs.

Smart IT spending means:

  • Moving from reactive to proactive management
  • Preventing costly downtime and security incidents
  • Optimizing infrastructure efficiency
  • Making strategic technology investments

Mirazon’s proactive approach helps safeguard your brand reputation from technology issues while enhancing customer service to support your business growth. Our goal is to help you make smart investments now to prevent costly problems in the future.

Co-Managed IT Services is the solution. We supplement your team by:

  • Handling monitoring and maintenance
  • Taking on overflow projects
  • Providing vacation/sick coverage
  • Adding specialized expertise

This lets your internal team focus on strategic initiatives and user support while we handle the infrastructure.

Transparent, predictable pricing:

  • Managed Services: Fixed monthly fees based on users and devices
  • Projects: Fixed-fee proposals with clear scope
  • Emergency Support: Hourly rates for break-fix needs

Minimum monthly engagements start at $1,000. Our team provides detailed proposals so you can budget confidently.

Traditional Break-Fix:

  • Reactive—wait for problems
  • Unpredictable costs
  • Downtime impacts productivity
  • Tactical, not strategic

Managed IT Services:

  • Proactive monitoring and prevention
  • Predictable monthly costs
  • Minimized downtime
  • Strategic technology planning
  • Continuous optimization

With a managed services provider, your technology has a dedicated partner that regularly ensures your data is protected, your hardware updated, and your employees connected and productive.

  • Access to a full team of specialists
  • 24/7 monitoring without overtime costs
  • Reduced burden on internal staff
  • Faster project completion
  • Enterprise-level security and compliance
  • Focus on your core business while we handle technology

Simply put, outsourcing projects or all your needs, Mirazon worries about the technology, so you don’t have too.

Our Co-Managed Services package is designed specifically for businesses with internal IT teams. We handle:

  • Infrastructure monitoring
  • Security management
  • Overflow support
  • Specialized projects

Your team stays focused on user support and strategic initiatives.

No. Our services scale to fit your needs:

  • Standard Package: Ideal for 10-100 employees
  • Co-Managed: Best for 100+ employees with internal IT
  • Enhanced Security: Add-on for compliance needs

Minimum engagement: $1,000/month. We view technology as an investment in your success, not just an expense.

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