Total IT Services
Each plan is customizable to meet your unique business needs, ensuring you get the right level of support and expertise. Whether you’re looking for comprehensive management, enhanced security, or collaborative support, we’re here to help your business thrive in today’s digital world.
Co-Managed IT
Cybersecurity
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- Endpoint Detection and Response (EDR) Software (Monitoring Only for Workstation)
- Virus & Malware Removal (Server)
- Privilege Access Management for Special Access Accounts (Software Only)
- Automated Account Password Changes & Management (Server)
- Email Protection & Security (Office 365 or Locally Hosted Email Only)
Maintenance & Updates
- Automatic Device Monitoring & Alerts (Server, Workstation, Network)
- Device Repair and Recovery (Server, Workstation, Network)
- Automatic Software Patching & Updates (Server, Workstation, Network)
User Support & Administration
- Access to Support Ticket Portal for Help Desk Requests
Backup & Storage
- Backup Administration including Monitoring
Business Operations
- Regular Check-Ins & Business Reviews (TBRs)
- Access to Documentation Management Platform
Standard IT
Cybersecurity
- Real-Time Checks on Your Security Tools (Workstation)
- Endpoint Detection and Response (EDR) Software (Server, Workstation)
- Virus & Malware Removal (Server, Workstation)
- Privilege Access Management for Special Access Accounts (Workstation)
- Automated Account Password Changes & Management (Server)
- Email Protection & Security
Maintenance & Updates
- Automatic Device Monitoring & Alerts (Server, Workstation, Network)
- Device Repair and Recovery (Server, Workstation, Network)
- Automatic Software Patching & Updates (Server, Workstation, Network)
User Support & Administration
- User Account Management & Administration (Server)
- Responsive End User Support (Workstation)
- Access to Support Ticket Portal for Help Desk Requests
Backup & Storage
- Backup Administration including Monitoring
Business Operations
- Regular Check-Ins & Business Reviews (TBRs)
- Access to Documentation Management Platform
Enhanced Security
Total IT
- Includes all features and services included within the Total IT package
Added Security
- SIEM
- 24/7 SOC Response
- Internal/External Vulnerability Scans
- User Awareness Training
