When the partners founded Mirazon in 2000, the culture was one of the most important factors. A company’s culture affects everything else from there on out and the partners knew that it was the first step to a growing successful organization.

If you’re not careful when you’re in the office, you might get hit with a Nerf dart or two. Or you could get challenged on the putting green. But despite all the shenanigans we get into in the office, our number-one commitment is and has always been to our clients.

To us, a “customer” isn’t just an entity external to our company for whom we provide services. Some of us don’t directly interface with those types of people but we still have customers. To us, a customer is anyone whom your job functions benefit.

Marketing’s customers are sales, accounting’s customers could be the employees, purchasing, our vendors, etc. See where we’re going with this? In other words, our commitment to customer service is a commitment to going above and beyond every day … and it applies to absolutely everyone.

Part of life at Mirazon is continuing education, but that doesn’t just mean keeping your IT certs up to date! We’ve taken clever and important business and management philosophies from many books over the years.

• The Fred Factor and Fred 2.0 by Mark Sanborn
• Tribes by Seth Godin
• Leaders Eat Last and Start With Why by Simon Sinek
• 7 Habits of Highly Successful People by Stephen Covey
• Good to Great by Jim Collins

We’ve also been inspired by Gino Wickman’s Entrepreneurial Operating System philosophy and have implemented the EOS framework internally.

If you’re interested, you can check out Traction, Get a Grip, Rocket Fuel by Gino Wickman.